How to Raise a Complaint

Last updated: October 2026

We want people who reach out to Krhms Walk-In Tubs to be treated honestly and fairly. If something went wrong, please tell us. This page shows how to raise a concern and what to expect afterward. It is a general template and not legal advice.

Topics You Can Bring to Us

You are welcome to write to us about:

• Your experience when you called or messaged Krhms Walk-In Tubs
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, prices, products, warranties and customer service. If something went wrong with work in your home, it usually helps to take it up with the provider first and keep notes in writing.

Still, tell us too. Your feedback helps keep our network honest, and providers who repeatedly fall short may be removed. Please know that Krhms Walk-In Tubs cannot settle contract disputes, process warranty claims, refund a provider's work or act for a provider.

How to Reach Us

Email contact@krhms.property and include:

• Your name and a way to contact you
• The date you reached us or the provider
• The phone number you called or the form you used, if you recall
• The provider's name, if you know it
• What happened and what outcome you hope for

What Comes After You Write

We will email to confirm we got your complaint, usually within a few business days. Then we will look into it. That may mean contacting the provider. After that, we will write back with what we learned and any steps we are taking.

If You Are Still Unhappy

If our answer does not settle things, reply and ask for another review. You may also get help from your state attorney general, a state consumer protection office or the local Better Business Bureau. For a licensed contractor, your state contractor licensing board may be able to help.

Contact

Email: contact@krhms.property